Contact

Effective Date: October 15, 2026

COMPANY NAME: Huizhou Ruijie Trading Co., Ltd.
COMPANY ADDRESS: Unit 108, Building 13, Longguang City, No. 88 Southwest Avenue, West Zone, Dayawan, Huizhou
Postal Code: 516083
Email: service@havenbrookly.com
Contact Phone Number: +1 (714) 293-7332
Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Havenbrookly is owned and operated by Huizhou Ruijie Trading Co., Ltd.

Product Questions

Havenbrookly offers practical travel and luggage accessories across four coordinated collections:

Packwell Series: Packing cubes, underwear organizers, shoe bags, and foldable laundry storage
Carrysecure Series: Luggage tags, adjustable luggage straps, padded handle wraps, and zipper locks
Cabin Ease Series: Contoured sleep masks, compact travel blankets, and inflatable neck pillows
Arrival Edit Series: Hanging toiletry organizers, passport wallets, and cable organizer pouches

If you need help choosing or using a product, contact us with the product name and your question.

We can assist with information about:

Product dimensions and materials
Compartments and storage features
Colors and available options
Luggage or bag compatibility
Folding, compression, or inflation features
Package contents
Product care and storage
Intended product use

Please review the applicable product page for the specifications available for each item.

Order Assistance

If your inquiry concerns an existing order, please include:

Your full name
Order number
Email address used to place the order
Product name
Selected option, if applicable
A brief description of your question or concern

Providing complete information can help us locate your order and review your request more efficiently.

For your security, do not send passwords, complete payment-card numbers, card security codes, or unnecessary sensitive financial information by email or through the contact form.

Order Changes and Cancellations

If you need to request an order change or cancellation, contact us as soon as possible and include your order number.

We will review the order status and determine whether the requested change can still be made. We cannot guarantee that an order can be modified or canceled after it has entered processing, fulfillment, packing, or shipment.

Approved cancellations will be handled in accordance with our Terms of Purchase and Return and Refund Policy.

Shipping and Delivery Questions

If your order has shipped, please include the following information when contacting us:

Order number
Tracking number, if available
Delivery address associated with the order
Brief description of the delivery issue

Tracking information may require additional time to appear after a shipment has been dispatched.

For information about shipping destinations, processing times, estimated delivery periods, tracking, and shipping charges, please review our Shipping Policy.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, incomplete, or missing a component, contact us within 7 days after delivery so we can investigate efficiently.

Please provide, where reasonably available:

Your order number
Product name
Clear description of the issue
Photographs or video showing the affected product
Photographs of the outer packaging
Photograph of the shipping label
Details identifying any incorrect or missing item

For products containing zippers, buckles, straps, hooks, locks, valves, elastic dividers, or other functional components, close-up photographs or video of the affected area may help us evaluate the issue.

Please keep the product and relevant packaging until our customer support team has reviewed your request or provided further instructions.

Any available resolution will be handled in accordance with our Return and Refund Policy and applicable mandatory consumer rights.

Returns and Refunds

Please contact us before returning a product.

To request a return, email:

service@havenbrookly.com

Please include:

Your order number
Product name
Reason for the return
Photographs or other supporting information, where applicable

If your return request is approved, we will provide the applicable return instructions and authorized return address.

Do not automatically send returned products to the company address shown on this page. The authorized return destination may be different from our company address. Only use the return address provided by our customer support team.

Sending a product without following the provided return instructions may delay processing or prevent us from identifying the return.

For eligibility requirements, return-shipping responsibilities, refund procedures, and applicable timeframes, please review our Return and Refund Policy.

Privacy Requests

If you have questions about your personal information or wish to exercise a privacy right available under applicable law, contact:

Email: service@havenbrookly.com
Suggested Subject: Privacy Rights Request

Please include:

Your full name
Email address associated with your order or account
Country and state or region of residence
The privacy right you wish to exercise
A clear description of your request
Order number, if the request relates to a purchase

We may request additional information when reasonably necessary to identify the relevant records, protect your information, and verify your request.

Do not send passwords, complete payment-card information, government identification numbers, or other unnecessary sensitive information.

For additional information, please review our Privacy Policy and Your Privacy Choices page.

Contact Form

You may also contact us through the form available on this page.

Please provide:

Your name
Email address
Order number, if applicable
Product name, if applicable
A clear description of your inquiry

Submitting complete and accurate information can help us respond more efficiently.

Response Times

Customer inquiries are reviewed during our regular support schedule:

Monday through Friday
9:00 AM–6:00 PM Pacific Time

Response times may vary depending on:

The nature and complexity of the inquiry
Order-verification requirements
Shipping-carrier investigations
Product issue reviews
Return inspections
Payment-provider reviews
Weekends and public holidays
Customer inquiry volume
Completeness of the information provided

Where applicable law requires a response within a specific period, we will process the request within the legally required timeframe.

Your cart is empty

Cart • 0 items