Terms of Purchase

Effective Date: October 15, 2026

COMPANY NAME: Huizhou Ruijie Trading Co., Ltd.
COMPANY ADDRESS: Unit 108, Building 13, Longguang City, No. 88 Southwest Avenue, West Zone, Dayawan, Huizhou
Postal Code: 516083
Email: service@havenbrookly.com
Contact Phone Number: +1 (714) 293-7332
Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Havenbrookly is owned and operated by Huizhou Ruijie Trading Co., Ltd.

These Terms of Purchase apply to purchases made through the Havenbrookly online store. They govern product orders, payments, shipping, cancellations, returns, refunds, product-related concerns, and other matters connected with your purchase.

Please review these Terms before placing an order.

1. Eligibility to Purchase

To place an order through Havenbrookly, you must have the legal capacity to enter into a binding transaction under the laws applicable to you.

If you order on behalf of another person, business, or organization, you confirm that you have the authority to do so.

You are responsible for providing accurate and complete checkout information, including:

  • Full name;

  • Email address;

  • Billing information;

  • Shipping address;

  • Payment information; and

  • Any other information reasonably required to process the order.

Incorrect or incomplete information may delay order processing or delivery.

2. Havenbrookly Products

Havenbrookly offers travel accessories designed to support organized packing, luggage identification and security, in-flight comfort, and convenient arrival.

Our product collections include:

Packwell Series

Travel packing and organization products, including packing cubes, clothing organizers, shoe bags, and foldable laundry storage.

Carrysecure Series

Luggage identification and securing accessories, including adjustable luggage straps, luggage tags, padded handle wraps, and compact zipper locks.

Cabin Ease Series

In-transit comfort products, including contoured sleep masks, compact travel blankets, and inflatable neck pillows.

Arrival Edit Series

Travel-document and personal-item organizers, including passport wallets, hanging toiletry organizers, and cable organizer pouches.

Products and collections may be added, changed, or discontinued from time to time.

3. Product Information

We make reasonable efforts to present product descriptions, photographs, dimensions, materials, colors, functions, package contents, and other product information accurately.

Minor differences may occur because of:

  • Screen and display settings;

  • Lighting and photography;

  • Fabric, webbing, stitching, or surface variations;

  • Manufacturing tolerances;

  • Measurement methods;

  • Packaging updates; or

  • Reasonable product improvements.

Colors such as deep navy, warm gray, ivory, caramel brown, or warm gold may appear slightly different depending on lighting and screen settings.

Measurements described as approximate may vary slightly. Please review the applicable product page before placing an order.

4. Prices

Product prices are displayed on the Havenbrookly website and during checkout.

Prices may change from time to time. A later price change will not ordinarily affect an order already accepted by us.

If an obvious pricing or technical error occurs, we may correct it before fulfillment where permitted by law.

If a material pricing error affects your order, we may contact you and offer the option to:

  • Continue at the corrected price; or

  • Cancel the affected product or order for a refund.

5. Currency

The applicable transaction currency will be displayed during checkout.

If your bank, card issuer, or payment provider converts the transaction into another currency, it may apply its own:

  • Exchange rate;

  • Currency-conversion fee;

  • Foreign transaction fee; or

  • Other processing charge.

These charges are determined by the relevant financial institution and are outside Havenbrookly’s control.

6. Payment

Available payment methods will be displayed during checkout.

By submitting an order, you confirm that:

  • You are authorized to use the selected payment method;

  • The payment information is accurate;

  • You authorize processing of the applicable purchase amount; and

  • You agree to pay the total shown before checkout is completed.

Payments may be processed by third-party payment providers. Your bank or payment provider may conduct its own authorization, fraud screening, or security verification.

7. Order Confirmation and Acceptance

After placing an order, you may receive an electronic confirmation acknowledging that we received it.

An order acknowledgment does not necessarily mean that the order has been finally accepted or shipped.

Where reasonably necessary and permitted by law, we may reject, limit, or cancel an order because of:

  • Product unavailability;

  • Payment authorization failure;

  • Incorrect pricing or product information;

  • Suspected fraud;

  • Duplicate orders;

  • Invalid shipping information;

  • Technical errors;

  • Unusually large quantities; or

  • Legal or regulatory restrictions.

If we cancel an order after collecting payment, the applicable amount will be refunded to the original payment method.

8. Order Processing Time

Havenbrookly orders are generally processed within:

1–2 Business Days

Business days generally exclude weekends and applicable public holidays.

Processing time is the period required to prepare an order before shipment. It does not include carrier transit time.

Additional processing time may occasionally be required because of:

  • High order volume;

  • Payment verification;

  • Incorrect or incomplete information;

  • Public holidays;

  • Inventory issues; or

  • Circumstances outside our reasonable control.

9. Shipping Charges

Unless free shipping applies, the standard shipping charge is:

US$2.99 Per Order

The applicable shipping charge will be displayed during checkout before the purchase is completed.

10. Free Shipping

Havenbrookly offers free standard shipping when the discounted merchandise subtotal is more than US$29.97.

The discounted merchandise subtotal is calculated after applicable discounts have been applied and excludes shipping charges, taxes, and other non-product charges.

If the discounted merchandise subtotal is US$29.97 or less, the standard US$2.99 shipping charge applies unless otherwise stated during checkout.

Promotional shipping offers may be subject to separate terms.

11. Estimated Delivery Time

Havenbrookly currently ships to the United States, including all 50 states.

After an order has been processed and dispatched, the estimated transit time is:

7–15 Business Days

With the standard 1–2 business day processing period, the estimated total delivery time is generally:

8–17 Business Days

These periods are estimates and are not guaranteed delivery dates.

For additional information, please review our Shipping Policy.

12. Delivery Delays

Delivery may be delayed because of:

  • Severe weather;

  • Carrier disruption;

  • Public holidays;

  • Transportation interruption;

  • Incorrect or incomplete delivery information;

  • Local delivery restrictions;

  • High-volume shopping periods;

  • Natural disasters;

  • Government actions; or

  • Other circumstances outside our reasonable control.

Where tracking is available, customers should monitor the shipment using the tracking details provided.

13. Shipping Address

You are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing checkout.

If you discover an error after ordering, contact us as soon as possible:

Email: service@havenbrookly.com

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipment.

14. Failed Delivery or Returned Packages

A package may be returned to us or another designated facility because of:

  • An incorrect or incomplete address;

  • Repeated failed delivery attempts;

  • Customer refusal;

  • Failure to collect the package;

  • Carrier restrictions; or

  • Other delivery-related circumstances.

If this happens, please contact customer support.

Any refund, reshipment, non-refundable carrier charge, or additional shipping cost will be determined according to the circumstances, our applicable policies, and mandatory consumer law.

15. Order Changes and Cancellations

To request an order change or cancellation, contact us as soon as possible.

We will make reasonable efforts to assist before shipment. However, cancellation or modification cannot be guaranteed after an order has entered:

  • Processing;

  • Packing;

  • Fulfillment; or

  • Shipment.

If an order is successfully canceled before shipment after payment has been collected, the applicable refund will be returned to the original payment method.

After shipment, a request to return the product will normally be handled under our Return and Refund Policy.

16. 30-Day Voluntary Return Period

Havenbrookly provides a 30-day voluntary return period for eligible products.

To request a voluntary return, contact service@havenbrookly.com within 30 days after delivery.

For a non-quality-related return, the product should generally be:

  • Unused, unworn, and unwashed;

  • Unmodified and undamaged after delivery;

  • Clean and free from stains or odors;

  • In substantially the same condition in which it was received;

  • Complete with all included accessories and components; and

  • Securely packaged for return.

Additional hygiene-related conditions may apply to sleep masks, neck pillows, travel blankets, and similar personal-use products.

Please contact us before sending any product back.

17. Return Authorization

Do not send a return without first contacting Havenbrookly.

If the return is eligible, customer support will provide the applicable instructions and authorized return destination.

The return destination may differ from the company address shown in these Terms.

Do not send a return to the company address unless customer support specifically instructs you to do so.

Unauthorized returns or products sent to an incorrect destination may experience processing delays.

18. Damaged, Defective, Incorrect or Missing Items

If your order arrives damaged, defective, incorrect, incomplete, or missing a product or component, contact us within 7 days after delivery so we can investigate promptly.

Send the request to:

Email: service@havenbrookly.com

Where reasonably available, include:

  • Your order number;

  • Product name;

  • A description of the issue;

  • Clear photographs or video;

  • Photographs of the packaging;

  • A photograph of the shipping label; and

  • Details of any incorrect or missing component.

We may request additional information where reasonably necessary to evaluate the issue.

The 7-day reporting period supports efficient investigation of delivery-related or immediately apparent problems. It does not remove any mandatory legal rights that may continue after that period.

19. Remedies for Product Issues

Depending on the circumstances, an appropriate remedy for a damaged, defective, incorrect, incomplete, or missing product may include:

  • Replacement;

  • Replacement component;

  • Reshipment;

  • Shipment of a missing product;

  • Partial refund;

  • Full refund; or

  • Another remedy required by applicable law.

The appropriate resolution will depend on the nature of the issue, product availability, order circumstances, and applicable law.

20. Return-Shipping Responsibility

Return-shipping responsibility depends on the reason for the return.

For voluntary returns caused by a change of mind, personal preference, or ordering the wrong product, the customer is responsible for the return-shipping cost.

The original US$2.99 shipping charge, where paid, is generally non-refundable for voluntary or non-quality returns.

If the return involves a damaged, defective, incorrect, incomplete, or other qualifying seller-responsibility issue, Havenbrookly will provide the applicable instructions and cover reasonable return-shipping costs as appropriate.

Always obtain return authorization before sending a product.

21. Refunds

Approved refunds are generally issued to the original payment method.

For an authorized product return, Havenbrookly generally submits the approved refund within 10 business days after the returned product has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to post the funds after we submit the refund.

Any permitted deduction or treatment of shipping charges will be determined under our Return and Refund Policy and applicable law.

If more than 15 business days have passed after we confirmed approval of your refund, contact service@havenbrookly.com with your order number.

22. Intended Use and General Product Safety

Havenbrookly products are designed for travel organization, luggage identification and securing, personal-item storage, and in-transit comfort.

Use each product only for its intended purpose and follow any product-specific instructions provided.

Before use:

  • Inspect straps, buckles, seams, zippers, locks, hooks, valves, and adjustable components;

  • Confirm that closures and attachment points are secure;

  • Stop using any product that appears damaged or unsafe;

  • Keep small components away from young children; and

  • Avoid exposing products to conditions or loads beyond their intended design.

Havenbrookly products do not replace carrier-approved luggage locks, aviation safety equipment, medical devices, or professional security products.

23. Product-Specific Use Considerations

Luggage Straps, Tags and Handle Wraps

Make sure straps, buckles, tags, and handle wraps are securely fitted before travel. These products assist with luggage identification, comfort, or stability but cannot guarantee that luggage will not open, become damaged, or be lost.

Combination Locks

Record your combination securely and follow the supplied reset instructions. Havenbrookly is not responsible for access difficulties caused solely by a forgotten combination or an incorrectly performed reset.

Inflatable Neck Pillows

Do not overinflate. Air pressure may change during air travel, so adjust inflation when necessary. Inflatable neck pillows are comfort accessories and are not medical or safety-support devices.

Sleep Masks and Travel Blankets

Keep the product away from open flames and excessive heat. Discontinue use if irritation or discomfort occurs.

Hanging Organizers

Use a stable hook or support point and avoid overloading. Do not hang the organizer from a surface that cannot safely support its contents.

24. Product Care

Product condition and service life may depend on appropriate use, cleaning, drying, and storage.

Where applicable:

  • Follow product-specific care instructions;

  • Spot-clean or hand-wash only when permitted by the product label;

  • Allow fabric products to dry fully before storage;

  • Keep zippers, buckles, locks, hooks, and valves free from debris;

  • Do not use harsh chemicals unless expressly permitted;

  • Store products in a clean and dry location;

  • Deflate inflatable products before long-term storage; and

  • Avoid excessive loads, force, heat, or prolonged moisture exposure.

Improper use, cleaning, storage, or maintenance may affect product appearance and performance.

25. Promotions and Discount Codes

Promotions, discount codes, special prices, gifts, or other offers may be subject to additional terms.

Unless expressly stated otherwise, a promotion may:

  • Apply only to selected products;

  • Apply for a limited period;

  • Require a minimum purchase amount;

  • Be limited by location or quantity;

  • Be non-transferable;

  • Be unavailable for retroactive application; or

  • Be unavailable for combination with other offers.

We may correct a promotional error or restrict fraudulent or abusive use where permitted by law.

26. Product Availability

Products are offered subject to availability.

A product displayed on the website may become unavailable before fulfillment.

If we cannot fulfill an ordered product, we may:

  • Contact you;

  • Cancel the unavailable product; and

  • Issue the applicable refund.

We may offer an alternative where appropriate, but we will not substitute a materially different product without suitable notice or consent.

27. Website and Listing Errors

Despite reasonable efforts to maintain accurate information, occasional errors may occur in:

  • Prices;

  • Product descriptions;

  • Photographs;

  • Colors;

  • Dimensions;

  • Product specifications;

  • Availability;

  • Shipping information; or

  • Other website content.

We may correct errors where permitted by law.

If a material correction affects an existing order, we will take reasonable steps to notify the customer.

28. Personal Purchases and Resale

Havenbrookly products are primarily offered for personal and household travel use unless otherwise stated.

Where permitted by law, we may reasonably limit quantities or reject transactions that appear to involve:

  • Unauthorized resale;

  • Fraud;

  • Automated purchasing;

  • Commercial abuse of promotions; or

  • Activity inconsistent with ordinary retail purchasing.

29. Limitation of Liability

To the maximum extent permitted by applicable law, Huizhou Ruijie Trading Co., Ltd. and Havenbrookly will not be liable for indirect, incidental, special, punitive, or consequential losses arising from a purchase, product use, or inability to use a product where such liability may lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including, where applicable, liability relating to:

  • Fraud;

  • Willful misconduct;

  • Personal injury caused by negligence;

  • Mandatory product-safety obligations;

  • Statutory consumer rights; or

  • Other liability that applicable law does not permit us to exclude.

30. Mandatory Consumer Rights

These Terms operate alongside applicable consumer-protection laws.

Nothing in these Terms excludes, waives, or restricts rights that cannot legally be excluded, waived, or restricted.

If applicable law provides mandatory rights relating to:

  • Product conformity;

  • Defective products;

  • Refunds;

  • Repairs;

  • Replacements;

  • Cancellations; or

  • Other consumer remedies,

those rights remain available.

If these Terms conflict with a mandatory provision of applicable consumer law, the mandatory provision will prevail to the extent required.

31. Events Beyond Our Reasonable Control

We are not responsible for delay or failure caused by circumstances reasonably outside our control, including:

  • Severe weather;

  • Natural disasters;

  • Public-health emergencies;

  • Government action;

  • War or civil disturbance;

  • Transportation interruption;

  • Carrier failure;

  • Labor disputes;

  • Utility outages;

  • Communications failures; or

  • Similar events.

Where reasonably possible, we will take appropriate steps to reduce the effect on impacted orders.

32. Governing Law and Disputes

These Terms and purchases made through Havenbrookly will be governed by the laws applicable to Huizhou Ruijie Trading Co., Ltd., subject to mandatory consumer-protection rights that may apply in the customer’s place of residence.

A dispute arising from these Terms or a Havenbrookly purchase may be submitted to a court or other authority having lawful jurisdiction over Huizhou Ruijie Trading Co., Ltd., unless mandatory consumer law requires otherwise.

Nothing in these Terms prevents a consumer from relying on mandatory legal protections available in the consumer’s place of residence where those protections cannot lawfully be waived or restricted.

Before beginning formal proceedings, we encourage customers to contact us so we have an opportunity to review and attempt to resolve the matter.

33. Severability

If any part of these Terms is determined by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary and permitted by law.

The remaining provisions will continue in effect.

34. Changes to These Terms

We may update these Terms to reflect changes in:

  • Products;

  • Store operations;

  • Shipping practices;

  • Payment arrangements;

  • Return procedures;

  • Applicable laws; or

  • Regulatory requirements.

When updated, the revised Effective Date will be displayed at the top.

Updates do not automatically change the contractual terms that applied to a purchase completed before the update, except where otherwise required or permitted by law.

35. Relationship With Other Havenbrookly Policies

These Terms should be read together with other applicable Havenbrookly policies, including:

  • Shipping Policy;

  • Return and Refund Policy;

  • Privacy Policy;

  • Terms of Service; and

  • Your Privacy Choices.

If different policies address the same matter, they should be interpreted consistently wherever reasonably possible.

Detailed shipping and return procedures are provided in the applicable Shipping Policy and Return and Refund Policy.

36. Contact Us

If you have questions regarding an order, product, payment, shipment, cancellation, return, refund, or these Terms of Purchase, please contact us.

Brand: Havenbrookly
COMPANY NAME: Huizhou Ruijie Trading Co., Ltd.
COMPANY ADDRESS: Unit 108, Building 13, Longguang City, No. 88 Southwest Avenue, West Zone, Dayawan, Huizhou
Postal Code: 516083
Email: service@havenbrookly.com
Contact Phone Number: +1 (714) 293-7332
Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time