Shipping Policy

Effective Date: October 15, 2026

COMPANY NAME: Huizhou Ruijie Trading Co., Ltd.
COMPANY ADDRESS: Unit 108, Building 13, Longguang City, No. 88 Southwest Avenue, West Zone, Dayawan, Huizhou
Postal Code: 516083
Email: service@havenbrookly.com
Contact Phone Number: +1 (714) 293-7332
Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Havenbrookly is owned and operated by Huizhou Ruijie Trading Co., Ltd. Purchases and transactions made through Havenbrookly are processed by Huizhou Ruijie Trading Co., Ltd.

Havenbrookly offers thoughtfully designed travel accessories for packing, luggage security, in-flight comfort, and organized arrival.

This Shipping Policy explains our current shipping destinations, order-processing times, estimated delivery periods, shipping charges, tracking procedures, and the steps to follow if a delivery problem occurs.

1. Shipping Destinations

Havenbrookly currently ships to:

• United States — all 50 states

Orders may be delivered to valid residential or business addresses that are serviceable by the applicable carrier.

The delivery address must be:

• Complete;

• Accurate;

• Valid; and

• Within the carrier’s service area.

At this time, we do not offer shipping to countries or regions outside the United States.

Shipping availability shown during checkout will determine whether an address is currently eligible. If our supported destinations change, we will update this policy and the options available at checkout.

2. Order Processing

Havenbrookly orders are generally processed within:

1–2 Business Days

Processing begins after payment has been successfully authorized.

Order processing may include:

• Payment verification;

• Order confirmation;

• Product preparation;

• Order review;

• Quality inspection;

• Packaging; and

• Transfer to the shipping carrier.

Business days generally mean Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

If additional information is reasonably required, we may contact you using the email address or telephone number provided during checkout.

3. Estimated Delivery Time

Our estimated standard-shipping timeframe is:

Destination	Order Processing	Transit After Dispatch	Estimated Total
United States — all 50 states	1–2 business days	7–15 business days	8–17 business days

The estimated total delivery period consists of:

Order Processing Time + Transit Time After Dispatch

These periods are estimates and are not guaranteed delivery dates.

Actual delivery time may be affected by:

• Carrier delays;

• Severe weather;

• Public holidays;

• Transportation disruptions;

• Seasonal shipping volume;

• Incorrect or incomplete delivery information;

• Local emergencies; or

• Other circumstances outside our reasonable control.

4. Standard Shipping Fee

The standard Havenbrookly shipping fee is:

US$2.99 Per Order

This fee applies to eligible orders shipped within the United States when the order does not qualify for free shipping.

The applicable shipping charge will be displayed during checkout before payment is completed.

5. Free Standard Shipping

Havenbrookly offers free standard shipping when the discounted merchandise subtotal is more than US$29.97.

Free-shipping eligibility is calculated:

• After promotional discounts and discount codes have been applied;

• Before shipping charges; and

• Excluding taxes and other non-product charges.

For clarity:

US$29.97 Exactly Does Not Qualify for Free Shipping

The discounted merchandise subtotal must be:

More Than US$29.97

If the discounted merchandise subtotal is US$29.97 or less, the standard US$2.99 shipping fee applies.

If an order modification or return later affects the original merchandise subtotal, treatment of the original shipping charge will be determined under our Return and Refund Policy and applicable law.

6. Shipping Carriers

Havenbrookly may use different shipping carriers or local delivery partners depending on:

• The delivery destination;

• Product availability;

• Package dimensions and weight;

• Fulfillment arrangements; and

• Carrier service coverage.

The carrier may vary between orders.

Unless expressly confirmed before shipment, we cannot guarantee the use of a particular carrier.

7. Order Confirmation and Tracking

After an order is placed, an order-confirmation message may be sent to the email address provided during checkout.

Once the order has been dispatched and tracking becomes available, we may provide:

• A tracking number;

• A tracking link; or

• Other shipment-status information.

Tracking information may not appear immediately because carrier systems can require additional time to register a shipment.

A temporary gap between tracking updates does not necessarily mean the package has stopped moving.

If you do not receive an expected order or shipping confirmation, please check your spam or junk folder before contacting us.

8. Multiple Packages

An order containing more than one Havenbrookly product may occasionally be divided into separate packages.

This may occur because of:

• Product availability;

• Package-size or weight requirements;

• Fulfillment arrangements; or

• Carrier requirements.

If an order is divided:

• Packages may arrive on different dates;

• Each package may have separate tracking information; and

• You will not be charged an additional shipping fee solely because we divided the order into multiple shipments.

Please review all available tracking information before reporting a product as missing.

9. Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify:

• Recipient’s full name;

• Street address;

• Apartment, suite, or unit number, where applicable;

• City;

• State;

• ZIP code;

• Country;

• Contact telephone number; and

• Email address.

Incorrect or incomplete information may cause:

• Processing delays;

• Delivery delays;

• Failed delivery;

• Return of the package; or

• Additional carrier charges.

If you discover an address error after placing an order, contact us as soon as possible:

Email: service@havenbrookly.com

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after the order has entered processing, packing, fulfillment, or shipment.

10. Order Changes and Cancellations

To request an order change or cancellation, contact us as soon as possible.

We will make reasonable efforts to assist before shipment. However, changes or cancellations cannot be guaranteed once an order has entered:

• Processing;

• Packing;

• Fulfillment; or

• Shipment.

If an order is successfully canceled before shipment after payment has been collected, the applicable refund will be issued to the original payment method.

Once an order has shipped, any return request will generally be handled under our Return and Refund Policy.

11. Delivery Delays

Delivery delays may occasionally occur because of circumstances outside our reasonable control, including:

• Severe weather;

• Public holidays;

• Seasonal shipping volume;

• Carrier interruptions;

• Transportation delays;

• Natural disasters;

• Government actions or restrictions;

• Local emergencies;

• Incorrect or incomplete delivery information; or

• Other unexpected logistics conditions.

If tracking has not updated for an unusually long period, contact us with your order number and available tracking information.

We may review the shipment and request additional information from the carrier where appropriate.

A tracking or delivery delay does not automatically mean that a shipment has been lost.

12. Lost Packages

If you reasonably believe your order has been lost during transit, contact:

Email: service@havenbrookly.com

Please provide:

• Your order number;

• Tracking information, where available; and

• A brief description of the issue.

We may review the available carrier records or request a carrier investigation.

If the carrier confirms that a shipment was lost before delivery, an appropriate resolution may include:

• Replacement;

• Reshipment; or

• Refund to the original payment method.

The appropriate resolution may depend on carrier findings, product availability, order circumstances, and applicable consumer-protection law.

13. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check:

• Around the delivery entrance;

• Your mailbox or designated parcel area;

• Porch, garage, or another secure delivery location;

• Building reception or management;

• Household members; and

• Neighbors who may have accepted the shipment.

Some carriers may record a delivery scan shortly before the package becomes accessible to the recipient. You may also contact the carrier using the tracking number for additional information.

If the package still cannot be located, contact service@havenbrookly.com.

Before determining the appropriate next step, we may review:

• Carrier tracking records;

• The delivery address;

• Available proof of delivery;

• Carrier information; and

• Other relevant shipment details.

14. Damaged, Defective, Incorrect or Missing Items

Please inspect your Havenbrookly order promptly after delivery.

If your order arrives damaged, defective, incorrect, incomplete, or missing a product or component, contact us within 7 days after delivery so we can investigate promptly.

Email: service@havenbrookly.com

Where reasonably available, provide:

• Your order number;

• Product name;

• A description of the issue;

• Clear photographs or video;

• Photographs of the outer packaging;

• A photograph of the shipping label; and

• Details of any incorrect or missing product or component.

For products containing zippers, buckles, locks, straps, hooks, elastic sections, valves, or adjustable components, close-up photographs or video showing the affected area can help us review the issue.

Please retain the product and relevant packaging until we complete our review or confirm that disposal is appropriate.

Depending on the circumstances, an appropriate resolution may include:

• Replacement;

• Replacement component;

• Reshipment;

• Shipment of a missing item;

• Partial refund;

• Full refund; or

• Another remedy required by applicable law.

When a physical return is required because Havenbrookly supplied a damaged, defective, or incorrect product, we will provide the applicable instructions and cover reasonable return-shipping costs as appropriate.

The 7-day reporting period helps us investigate delivery-related or immediately apparent issues efficiently. It does not eliminate any mandatory statutory rights that may continue after that period.

15. Failed, Refused or Unclaimed Deliveries

A shipment may be returned or become undeliverable because of:

• Incorrect address information;

• Incomplete address information;

• Repeated unsuccessful delivery attempts;

• Customer refusal;

• Failure to collect the package; or

• Other delivery-related circumstances.

If this happens, contact us so we can review the shipment.

If delivery failed because of incorrect customer-provided information, customer refusal, or failure to collect the package, reasonable reshipping costs or non-refundable carrier charges may apply where permitted by law.

If the failure was caused by Havenbrookly or the carrier, we will review the circumstances and provide an appropriate resolution.

16. Return Shipping

Return-shipping responsibility depends on the reason for the return.

Damaged, Defective, Incorrect or Incomplete Products

If a return is required because the product arrived damaged, defective, incorrect, or incomplete, Havenbrookly will provide the return instructions and cover reasonable return-shipping costs as appropriate.

Voluntary or Non-Quality Returns

The customer is responsible for return-shipping costs when the return is based on:

• A change of mind;

• Ordering the wrong product;

• Personal preference;

• Selecting the wrong color, size, or configuration; or

• Another non-quality-related reason.

For voluntary returns, the original US$2.99 shipping charge, where paid, is generally non-refundable.

Do not send a product back without prior authorization. The correct return destination will be provided after the return request has been reviewed and approved.

For complete eligibility requirements and refund procedures, please review our Return and Refund Policy.

17. Customer Responsibilities

Customers are responsible for:

• Providing complete and accurate order information;

• Reviewing the delivery address before checkout;

• Selecting an eligible shipping destination;

• Monitoring available tracking information;

• Making reasonable arrangements to receive the package;

• Responding to lawful carrier requests;

• Contacting us promptly when a significant delivery issue occurs;

• Inspecting products after delivery; and

• Reporting damaged, defective, incorrect, or missing items within 7 days where reasonably possible.

These responsibilities do not restrict or replace mandatory consumer rights.

18. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, waive, or replace any mandatory consumer protection or legal remedy available under applicable law.

Depending on the law applicable to your purchase, you may have additional rights concerning:

• Delivery;

• Product conformity;

• Lost shipments;

• Damaged products;

• Incorrect products;

• Refunds;

• Replacements; or

• Other statutory remedies.

If applicable law provides a right that cannot legally be waived or limited by contract, that right remains available regardless of anything stated in this policy.

19. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in:

• Supported shipping destinations;

• Carrier arrangements;

• Shipping fees;

• Free-shipping requirements;

• Estimated delivery periods;

• Fulfillment practices;

• Store operations; or

• Applicable legal requirements.

When this policy is updated, we will revise the Effective Date displayed at the top.

The Shipping Policy in effect when an order was placed will generally continue to apply to that purchase unless applicable law requires otherwise.

20. Contact Us

If you have questions about shipping, tracking, delivery delays, lost packages, or another delivery issue, please contact us.

Brand: Havenbrookly
COMPANY NAME: Huizhou Ruijie Trading Co., Ltd.
COMPANY ADDRESS: Unit 108, Building 13, Longguang City, No. 88 Southwest Avenue, West Zone, Dayawan, Huizhou
Postal Code: 516083
Email: service@havenbrookly.com
Contact Phone Number: +1 (714) 293-7332
Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time