Privacy Policy

Effective Date: October 15, 2026

COMPANY NAME: Huizhou Ruijie Trading Co., Ltd.
COMPANY ADDRESS: Unit 108, Building 13, Longguang City, No. 88 Southwest Avenue, West Zone, Dayawan, Huizhou
Postal Code: 516083
Email: service@havenbrookly.com
Contact Phone Number: +1(714)293-7332
Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Havenbrookly is owned and operated by Huizhou Ruijie Trading Co., Ltd.

This Privacy Policy explains how Huizhou Ruijie Trading Co., Ltd. (“Havenbrookly,” “we,” “us,” or “our”) collects, uses, discloses, stores, and otherwise processes personal information when you:

  • Visit or use the Havenbrookly online store;

  • Browse our travel and luggage accessories;

  • Create or use a customer account;

  • Place or attempt to place an order;

  • Contact customer support;

  • Subscribe to marketing communications;

  • Submit a review, inquiry, or privacy request; or

  • Otherwise interact with our website, products, or services.

By using our website, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for a particular activity, we will request that consent separately.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Havenbrookly.

Information You Provide Directly

We may collect information you provide when you place an order, create an account, contact us, submit a request, or otherwise interact with our store, including:

  • Full name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number;

  • Account login information;

  • Products ordered;

  • Product options or variations selected;

  • Order number;

  • Order history;

  • Shopping-cart contents;

  • Customer-support communications;

  • Return or refund information;

  • Product reviews or feedback;

  • Photographs or videos submitted in connection with a product issue;

  • Marketing preferences; and

  • Information included in a privacy request.

Payment Information

Payments may be processed by third-party payment providers.

Depending on the payment method used, the payment provider may collect information such as:

  • Payment-card details;

  • Billing information;

  • Transaction identifiers;

  • Payment authorization information; and

  • Fraud-prevention information.

We may receive limited payment-related information, such as:

  • Payment status;

  • Payment method type;

  • Transaction identifier;

  • Billing name;

  • Billing address; and

  • Limited card details, such as the last four digits.

Havenbrookly does not need your complete payment-card number to provide ordinary customer support.

Please do not send complete payment-card numbers, card security codes, account passwords, or other unnecessary sensitive financial information by email.

Information Collected Automatically

When you visit or use our website, we or the providers supporting our store may automatically collect information such as:

  • IP address;

  • Device identifiers;

  • Browser type;

  • Operating system;

  • Device type;

  • Approximate geographic location;

  • Referring website or source;

  • Pages viewed;

  • Products viewed;

  • Search activity;

  • Links clicked;

  • Shopping-cart activity;

  • Checkout activity;

  • Purchase interactions;

  • Date and time of visits;

  • Session information;

  • Cookie or similar identifiers;

  • Website-performance information; and

  • Error or diagnostic information.

Approximate location may be derived from technical information such as an IP address. This does not mean that we collect your precise street-level location unless a specific feature clearly requests it and any legally required permission is obtained.

Information Received From Other Parties

We may receive information from organizations that help us operate the Havenbrookly store, including:

  • Ecommerce and website-service providers;

  • Payment processors;

  • Fraud-prevention providers;

  • Shipping carriers;

  • Fulfillment and logistics providers;

  • Customer-support providers;

  • Analytics providers;

  • Advertising or marketing providers;

  • Email-service providers;

  • Social media platforms; and

  • Other technology or business-service providers.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you;

  • Automatically when you use our website;

  • Through cookies and similar technologies;

  • From ecommerce and website providers;

  • From payment and fraud-prevention providers;

  • From shipping, fulfillment, and logistics partners;

  • From analytics and advertising providers;

  • From social media platforms, where applicable; and

  • From other sources permitted by applicable law.

3. How We Use Personal Information

We may use personal information for the following purposes.

Processing Orders

We may use personal information to:

  • Accept and process orders;

  • Confirm transactions;

  • Process payments;

  • Arrange fulfillment;

  • Ship and deliver products;

  • Provide tracking information;

  • Communicate about order status;

  • Process returns, refunds, or exchanges;

  • Address delivery issues; and

  • Maintain transaction records.

Providing Customer Support

We may use information to:

  • Respond to product questions;

  • Assist with order inquiries;

  • Review damaged, defective, incorrect, or missing-item reports;

  • Provide product-care information;

  • Process return or refund requests;

  • Respond to account or website questions; and

  • Maintain records of customer-service interactions.

Operating and Improving the Store

We may use information to:

  • Operate website functions;

  • Maintain shopping-cart and checkout features;

  • Understand how visitors use the store;

  • Improve navigation and website performance;

  • Evaluate product interest;

  • Develop or improve products and services;

  • Test and troubleshoot website features; and

  • Maintain business records.

Personalization

Where permitted by applicable law, we may use information to:

  • Remember selected settings;

  • Preserve shopping-cart contents;

  • Display relevant products;

  • Customize website features; and

  • Improve the relevance of store content.

Security and Fraud Prevention

We may process information to:

  • Protect customer accounts;

  • Detect suspicious transactions;

  • Prevent fraud or misuse;

  • Secure our website and systems;

  • Enforce our terms and policies; and

  • Protect our customers, business, and service providers.

Marketing and Advertising

Where permitted by applicable law, we may use information to:

  • Send promotional emails;

  • Share information about new travel accessories or collections;

  • Measure marketing performance;

  • Understand advertising interactions;

  • Conduct marketing attribution; and

  • Support relevant advertising.

Where consent is required, we will request it before carrying out the applicable activity.

Legal and Regulatory Purposes

We may process information to:

  • Comply with applicable laws;

  • Meet tax, accounting, customs, and reporting obligations;

  • Respond to lawful requests from authorities;

  • Establish, exercise, or defend legal claims;

  • Enforce contractual rights;

  • Address product-safety matters; and

  • Protect legal or regulatory interests.

Business Transactions

If Huizhou Ruijie Trading Co., Ltd. is involved in a merger, acquisition, financing, restructuring, sale of assets, insolvency proceeding, or similar business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary.

Service Providers

We may disclose information to providers that support:

  • Website hosting;

  • Ecommerce operations;

  • Payment processing;

  • Fraud prevention;

  • Order fulfillment;

  • Warehousing;

  • Shipping and delivery;

  • Customer support;

  • Email delivery;

  • Analytics;

  • Advertising;

  • Data storage;

  • Security; and

  • Other business operations.

These providers may process personal information according to their contractual responsibilities and applicable law.

Payment Providers

Payment information may be processed by the selected payment provider. Payment providers maintain their own privacy and security practices.

Shipping and Logistics Providers

We may provide information such as your name, shipping address, telephone number, email address, order information, and tracking details to carriers, fulfillment providers, customs authorities, or logistics partners where necessary to deliver an order.

Analytics and Advertising Providers

Where permitted by applicable law, information may be disclosed to analytics, advertising, or marketing providers to understand website activity, measure advertising performance, or support relevant advertising.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

  • Comply with applicable law;

  • Respond to valid legal process;

  • Protect rights, safety, or property;

  • Investigate fraud or security incidents;

  • Enforce agreements or policies; or

  • Establish or defend legal claims.

Business Transfers

Information may be transferred as part of an applicable corporate transaction, subject to legal requirements.

We do not disclose personal information merely because an unrelated party requests it.

5. Cookies and Similar Technologies

We and the providers supporting our store may use cookies, pixels, local storage, tags, software development kits, or similar technologies.

Strictly Necessary Technologies

These technologies may support functions necessary to operate the website, including:

  • Website security;

  • Shopping-cart operation;

  • Checkout;

  • Payment-related functions;

  • Account access;

  • Fraud prevention; and

  • Other essential store features.

Functional Technologies

These technologies may:

  • Remember preferences;

  • Maintain selected settings;

  • Preserve language or region selections; and

  • Support enhanced website functionality.

Analytics Technologies

These technologies may help us understand:

  • Website traffic;

  • Website performance;

  • Product engagement;

  • Visitor interactions;

  • Navigation patterns; and

  • Technical errors.

Advertising Technologies

Where permitted, these technologies may be used to:

  • Measure advertising effectiveness;

  • Understand advertising interactions;

  • Support marketing attribution; and

  • Support relevant advertising.

You may be able to manage or delete cookies through your browser settings. Depending on your browser, you may be able to:

  • Review stored cookies;

  • Delete cookies;

  • Block certain cookies;

  • Limit third-party cookies; or

  • Adjust other privacy settings.

Restricting cookies may affect shopping-cart functions, checkout, account access, saved preferences, or other website features.

Where applicable law requires consent before non-essential technologies are used, we will handle those technologies in accordance with applicable consent requirements.

6. Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors interact with Havenbrookly and evaluate the effectiveness of our website and marketing activities.

Information processed for these purposes may include:

  • IP address;

  • Device and browser information;

  • Cookie identifiers;

  • Approximate location;

  • Products viewed;

  • Pages visited;

  • Cart interactions;

  • Checkout activity;

  • Purchase events;

  • Referring source; and

  • Advertising interactions.

Depending on applicable privacy law, certain disclosures involving advertising or analytics providers may be classified as:

  • Sale;

  • Sharing;

  • Targeted advertising;

  • Cross-context behavioral advertising; or

  • Similar regulated activity.

This may be the case even when we do not receive direct monetary payment for personal information.

Where applicable law gives you a relevant opt-out right, you may submit a request through our Your Privacy Choices page or contact:

Email: service@havenbrookly.com
Subject: Privacy Rights Request

7. Sale or Sharing of Personal Information

Havenbrookly does not sell personal information in exchange for direct monetary payment.

Some privacy laws define “sale” or “sharing” more broadly. Certain disclosures involving advertising, analytics, or marketing technologies may fall within these definitions even when no money is exchanged.

Where applicable law provides a right to opt out of qualifying:

  • Sale;

  • Sharing;

  • Targeted advertising;

  • Cross-context behavioral advertising; or

  • Similar advertising-related processing,

you may use our Your Privacy Choices page or contact:

Email: service@havenbrookly.com
Subject: Privacy Rights Request

Havenbrookly does not knowingly sell or share personal information belonging to children under 16 for targeted advertising.

8. Global Privacy Control and Browser Signals

Certain privacy laws may recognize browser-based privacy preference signals, including Global Privacy Control (“GPC”).

Where a legally recognized GPC or similar signal is received through a browser or device in a manner supported by the systems used to operate Havenbrookly, we will process that signal in accordance with applicable legal requirements.

A browser-based signal may apply only to the browser, device, or technical environment from which it is transmitted. It may not automatically apply to every device, browser, session, or customer account associated with you.

Because there is no universal legal or technical standard for every type of “Do Not Track” signal, we may not respond to signals that are not legally recognized or technically supported.

You may also submit an applicable request through our Your Privacy Choices page or contact service@havenbrookly.com.

9. Marketing Communications

If you choose to receive Havenbrookly marketing communications, we may send information about:

  • New travel accessories;

  • New product collections;

  • Product updates;

  • Travel-organization ideas;

  • Promotional offers; and

  • Store news.

You may unsubscribe from promotional emails by:

Unsubscribing from promotional communications does not prevent us from sending non-promotional messages reasonably necessary for your transaction or customer relationship, including:

  • Order confirmations;

  • Payment notices;

  • Shipping updates;

  • Delivery information;

  • Return or refund communications;

  • Security notices; and

  • Customer-support responses.

Providing a telephone number for checkout, shipping, delivery, fraud prevention, or customer service does not by itself constitute consent to promotional text messages.

If Havenbrookly offers promotional text messaging, any legally required consent will be obtained separately.

10. Legal Bases for Processing

Where applicable law requires us to identify a legal basis, we may rely on one or more of the following.

Performance of a Contract

We may process information where reasonably necessary to:

  • Accept and process an order;

  • Collect payment;

  • Ship and deliver products;

  • Provide customer support;

  • Process returns or refunds; and

  • Perform obligations associated with a purchase.

Legitimate Interests

Where permitted, we may process information for legitimate business interests, including:

  • Preventing fraud;

  • Protecting website security;

  • Improving products and services;

  • Improving customer support;

  • Understanding website performance;

  • Managing customer relationships; and

  • Establishing or defending legal claims.

Where required, we consider the potential effect on individual privacy before relying on legitimate interests.

Consent

We may rely on consent for activities such as:

  • Certain marketing communications;

  • Certain advertising technologies;

  • Certain non-essential cookies;

  • Certain personalization activities; and

  • Other processing for which consent is required.

Where processing is based on consent, you may withdraw consent as permitted by applicable law. Withdrawal does not affect processing that lawfully occurred before withdrawal.

Legal Obligations

We may process information to comply with obligations concerning:

  • Tax;

  • Accounting;

  • Customs;

  • Consumer protection;

  • Product safety;

  • Legal reporting;

  • Legal proceedings; and

  • Other applicable requirements.

11. Your Privacy Rights

Depending on your state, country, province, region, or jurisdiction, you may have rights relating to your personal information.

These may include the right to:

  • Confirm whether we process your information;

  • Request access;

  • Request correction;

  • Request deletion of eligible information;

  • Obtain a portable copy of eligible information;

  • Request restriction of certain processing;

  • Object to certain processing;

  • Withdraw consent;

  • Opt out of qualifying sale or sharing;

  • Opt out of targeted advertising;

  • Limit qualifying uses or disclosures of sensitive personal information;

  • Appeal certain privacy-request decisions; and

  • Lodge a complaint with an applicable privacy or data-protection authority.

These rights are subject to applicable conditions, exceptions, and verification requirements.

How to Submit a Privacy Request

Contact:

Email: service@havenbrookly.com
Subject: Privacy Rights Request

Please tell us:

  • Which privacy right you wish to exercise; and

  • Enough information for us to reasonably locate the relevant records.

We may request information reasonably necessary to:

  • Verify your identity;

  • Confirm the applicable jurisdiction;

  • Locate relevant information; and

  • Protect information against unauthorized access or disclosure.

Do not send passwords, complete payment-card numbers, government identification numbers, or unnecessary sensitive information by email.

Authorized Agents

Where permitted, an authorized agent may submit a request on your behalf.

We may request:

  • Evidence of authorization;

  • Verification of the agent’s identity;

  • Verification of your identity; or

  • Direct confirmation that you authorized the request.

Appeals

Where applicable law provides a right to appeal a privacy-request decision, contact:

Email: service@havenbrookly.com
Subject: Privacy Request Appeal

Please identify the original request and explain why you believe the decision should be reconsidered.

Non-Discrimination

Havenbrookly will not unlawfully discriminate against you for exercising an applicable privacy right.

This does not prevent lawful promotions, loyalty programs, or other practices permitted by applicable law.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by law.

Retention periods may depend on:

  • The category of information;

  • Our relationship with you;

  • Order-processing and delivery requirements;

  • Return and refund periods;

  • Customer-support needs;

  • Fraud-prevention requirements;

  • Tax and accounting obligations;

  • Product-safety responsibilities;

  • Legal or regulatory requirements;

  • Existing or anticipated disputes; and

  • Applicable limitation periods.

Transaction information may be retained after an order is completed to maintain financial records, address returns or disputes, comply with legal requirements, or protect against fraud.

Customer-service communications may be retained for a reasonable period to document how an inquiry, product issue, return, or refund was handled.

When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it in accordance with applicable law and operational requirements.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized:

  • Access;

  • Use;

  • Alteration;

  • Disclosure;

  • Loss; and

  • Destruction.

Safeguards may include:

  • Secure website connections;

  • Access controls;

  • Payment processing through authorized providers;

  • Fraud-prevention systems;

  • Account-security measures;

  • Service-provider safeguards; and

  • Internal information-handling procedures.

However, no website, network, database, device, or electronic transmission can be guaranteed completely secure. We therefore cannot guarantee absolute security.

If you maintain a customer account, you are responsible for keeping your credentials confidential.

Contact us if you believe your account or personal information may have been compromised.

14. International Data Transfers

Havenbrookly is operated by Huizhou Ruijie Trading Co., Ltd. and may use service providers located in different countries or regions.

Personal information may therefore be transferred to, stored in, or processed outside your place of residence. Those locations may have privacy laws different from those in your jurisdiction.

Where applicable law requires safeguards for international transfers, we will take reasonable steps designed to use appropriate contractual, technical, organizational, or other legally recognized measures.

15. Children’s Privacy

Havenbrookly provides travel and luggage accessories for a general consumer audience.

Our online store is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

We also do not knowingly sell or share personal information belonging to children under 16 for targeted advertising.

If you believe a child has provided personal information in circumstances prohibited by applicable law, contact:

Email: service@havenbrookly.com

We will review the request and take appropriate action where required.

16. Third-Party Websites and Services

Our website may contain links to websites, social media platforms, payment services, delivery services, or other services operated by third parties.

These parties may maintain their own:

  • Privacy policies;

  • Cookie practices;

  • Security procedures; and

  • Data-processing practices.

Havenbrookly does not control independent third-party services and is not responsible for their privacy or security practices.

We encourage you to review the applicable privacy information before providing personal information directly to a third party.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Our business;

  • Products or services;

  • Website features;

  • Service providers;

  • Privacy practices;

  • Technology;

  • Legal requirements; or

  • Regulatory obligations.

When we update this Privacy Policy, we will post the revised version and update the Effective Date.

Where applicable law requires additional notice or consent for a material change, we will provide that notice or request consent as required.

18. Contact Information

If you have questions about this Privacy Policy, Havenbrookly’s privacy practices, or the handling of your personal information, or if you wish to submit a privacy request, contact us.

Brand: Havenbrookly

Operating Company: Huizhou Ruijie Trading Co., Ltd.

Company Address:
Unit 108, Building 13, Longguang City, No. 88 Southwest Avenue, West Zone, Dayawan, Huizhou

Postal Code: 516083

Email: service@havenbrookly.com

Contact Phone Number: +1(714)293-7332

Customer Support Days: Monday through Friday

Customer Support Hours: 9:00 AM–6:00 PM Pacific Time

For privacy-related requests:
Email: service@havenbrookly.com
Subject: Privacy Rights Request

For eligible privacy-request appeals:
Email: service@havenbrookly.com
Subject: Privacy Request Appeal