Terms of Service

Effective Date: October 15, 2026

COMPANY NAME: Huizhou Ruijie Trading Co., Ltd.
COMPANY ADDRESS: Unit 108, Building 13, Longguang City, No. 88 Southwest Avenue, West Zone, Dayawan, Huizhou
Postal Code: 516083
Email: service@havenbrookly.com
Contact Phone Number: +1 (714) 293-7332
Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Havenbrookly is owned and operated by Huizhou Ruijie Trading Co., Ltd. Purchases and transactions made through Havenbrookly are processed by Huizhou Ruijie Trading Co., Ltd.

Throughout these Terms of Service, “Havenbrookly,” “we,” “us,” and “our” refer to Huizhou Ruijie Trading Co., Ltd.

Havenbrookly provides this website, online store, travel products, information, customer services, features, and related tools subject to these Terms and the policies referenced below.

By accessing our website, placing an order, creating an account where available, communicating with customer support, or otherwise using our services, you agree to these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, please do not use our website or services.

SECTION 1 – ONLINE STORE TERMS

By using the Havenbrookly website, you confirm that you have the legal capacity required to use the website and enter into applicable transactions under the laws that apply to you.

You may not use our website, products, or services for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not upload, transmit, distribute, or introduce:

  • Viruses;

  • Malware;

  • Worms;

  • Malicious scripts;

  • Harmful code; or

  • Technology intended to damage, disrupt, monitor, interfere with, or gain unauthorized access to our website, systems, services, or users.

A material violation of these Terms may result in restriction, suspension, or termination of access where reasonably necessary and permitted by law.

SECTION 2 – GENERAL CONDITIONS

We may refuse service, restrict activity, cancel an order, or limit access where reasonably necessary, including in cases involving:

  • Suspected fraud;

  • Unauthorized payment activity;

  • Unlawful conduct;

  • False or materially inaccurate information;

  • Abuse of the website;

  • Security threats;

  • Material policy violations; or

  • Misuse of our services.

Information submitted through the website may pass through different networks or systems as reasonably necessary to operate the store, process payments, fulfill orders, provide customer support, and complete deliveries.

Complete payment-card information may be processed by authorized third-party payment providers. Customers should not send complete payment-card information through ordinary customer-support communications.

You may not reproduce, resell, commercially exploit, systematically copy, or distribute substantial portions of our website or services without authorization, except where applicable law permits otherwise.

Section headings are provided for convenience and do not affect the interpretation of these Terms.

SECTION 3 – ACCURACY OF WEBSITE AND PRODUCT INFORMATION

We make reasonable efforts to keep Havenbrookly product and website information accurate and current.

However, the website may occasionally contain:

  • Typographical errors;

  • Outdated information;

  • Pricing errors;

  • Product-description errors;

  • Availability errors;

  • Measurement differences;

  • Specification differences; or

  • Other unintended inaccuracies.

Product photographs, dimensions, materials, colors, finishes, features, package contents, and specifications are presented as accurately as reasonably possible.

Actual appearance may vary slightly because of:

  • Screen settings;

  • Lighting and photography;

  • Manufacturing tolerances;

  • Measurement methods;

  • Product improvements;

  • Packaging updates; or

  • Natural variation in fabric, webbing, stitching, texture, or surface finish.

Colors such as deep navy, warm gray, ivory, caramel brown, and warm gold may appear differently across screens and lighting conditions.

Reasonable variations do not necessarily indicate a defect. We may correct website information where reasonably necessary and permitted by law.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Product prices, availability, promotions, website functions, and services may change from time to time.

A price change will not ordinarily affect an order that has already been accepted, except where correction of an obvious pricing or technical error is permitted by law.

We may:

  • Add or remove products;

  • Update product specifications;

  • Change packaging;

  • Modify website features;

  • Change promotions; or

  • Discontinue a product or service.

These changes will not unlawfully interfere with rights arising from an already accepted purchase.

SECTION 5 – PRODUCTS AND COLLECTIONS

Havenbrookly specializes in practical travel accessories designed for organized packing, luggage identification and security, in-flight comfort, and convenient arrival.

Our product collections include:

Packwell Series

Packing cubes, clothing organizers, shoe bags, laundry pouches, and related travel-organization products.

Carrysecure Series

Luggage straps, identification tags, padded handle wraps, compact zipper locks, and related luggage accessories.

Cabin Ease Series

Sleep masks, compact travel blankets, inflatable neck pillows, and related in-transit comfort products.

Arrival Edit Series

Passport wallets, hanging toiletry organizers, cable organizer pouches, and related personal-item organizers.

Product availability may change. Returns are accepted only in accordance with our Return and Refund Policy and applicable consumer law.

Product Use and Safety

Havenbrookly products may contain or incorporate:

  • Adjustable straps;

  • Elastic sections;

  • Buckles;

  • Zippers;

  • Hooks;

  • Combination locks;

  • Inflation valves;

  • Small components; or

  • Other functional parts.

Always use products only for their intended travel or organization purpose.

Before use:

  • Inspect the product for visible damage;

  • Confirm that buckles, straps, hooks, zippers, seams, valves, and locks are secure;

  • Do not overload organizers, straps, handles, or hanging products;

  • Do not overinflate inflatable products;

  • Keep small components away from young children; and

  • Stop using a product that appears damaged, loose, defective, or unsafe.

Luggage straps and locks can support identification and securing of personal belongings but cannot guarantee against baggage loss, theft, opening, mishandling, or damage.

Travel pillows, blankets, and sleep masks are comfort accessories and are not medical devices, safety equipment, or substitutes for professional medical advice.

Nothing in this section limits mandatory product-safety obligations or consumer rights.

SECTION 6 – ORDERS AND ACCOUNT INFORMATION

We may accept, reject, limit, or cancel an order where reasonably necessary and permitted by law.

Reasons may include:

  • Product unavailability;

  • Payment authorization failure;

  • Incorrect pricing or product information;

  • Suspected fraud;

  • Duplicate orders;

  • Invalid delivery information;

  • Unusually large quantities;

  • Technical errors; or

  • Legal or regulatory restrictions.

If an order is canceled after payment has been collected, the applicable amount will be refunded to the original payment method.

You are responsible for providing accurate and current:

  • Name;

  • Email address;

  • Billing information;

  • Delivery information;

  • Payment information; and

  • Other information reasonably necessary to process the order.

Where customer accounts are available, you are responsible for protecting your account credentials and for activity conducted through your account, except where applicable law provides otherwise.

SECTION 7 – PAYMENTS

Purchases made through Havenbrookly are processed for Huizhou Ruijie Trading Co., Ltd.

Available payment methods will be displayed during checkout.

By placing an order, you confirm that:

  • You are authorized to use the selected payment method;

  • Your payment and billing information is accurate;

  • You authorize the applicable payment provider to process the transaction; and

  • You agree to pay the total amount displayed before checkout is completed.

Complete credit-card or debit-card information may be processed by authorized third-party payment providers.

Your bank or payment provider may separately apply:

  • Currency-conversion rates;

  • Foreign transaction fees;

  • Payment-processing charges; or

  • Other financial-service fees.

These charges are determined by the relevant financial institution and are outside Havenbrookly’s control.

SECTION 8 – SHIPPING AND DELIVERY

Havenbrookly currently ships to:

  • United States — all 50 states

At this time, we do not offer shipping to countries or regions outside the United States.

Order Processing

Orders are generally processed within:

1–2 business days

Estimated Transit Time

After dispatch, estimated delivery within the United States is:

7–15 business days

The estimated total delivery period, including processing and transit, is generally:

8–17 business days

These periods are estimates and are not guaranteed delivery dates.

Standard Shipping Fee

The standard shipping fee is:

US$2.99 per order

Free Standard Shipping

Eligible orders receive free standard shipping when the discounted merchandise subtotal is more than US$29.97.

An order with a discounted merchandise subtotal of exactly US$29.97 does not qualify for free shipping.

Delivery may be affected by:

  • Carrier delays;

  • Severe weather;

  • Public holidays;

  • Transportation disruption;

  • Incorrect or incomplete delivery information;

  • Local emergencies; or

  • Other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

For complete details, please review our Shipping Policy.

SECTION 9 – RETURNS, REFUNDS AND PRODUCT ISSUES

Returns and refunds are governed by our Return and Refund Policy.

30-Day Voluntary Return Period

Eligible products may generally be returned under our voluntary return program within:

30 days after delivery

The applicable return requirements must be satisfied. Please contact us before sending any product back.

The authorized return destination may differ from the company address listed in these Terms. Do not send a return to the company address unless customer support specifically instructs you to do so.

Damaged, Defective, Incorrect or Missing Items

If an order arrives damaged, defective, incorrect, incomplete, or missing a product or component, contact us within 7 days after delivery so we can investigate promptly.

The 7-day reporting period assists with delivery-related and immediately apparent issues. It does not eliminate mandatory legal rights that may continue after that period.

Return Shipping

If a physical return is required because of a damaged, defective, incorrect, incomplete, or other seller-responsibility issue, Havenbrookly will provide return instructions and cover reasonable return-shipping costs as appropriate.

For a voluntary non-quality return based on a change of mind, personal preference, ordering the wrong product, or another non-quality-related reason, the customer is responsible for the return-shipping cost.

For voluntary returns, the original US$2.99 shipping charge, where paid, is generally non-refundable.

Approved refunds are generally submitted within 10 business days after the authorized returned product has been received and inspected.

Nothing in this section limits mandatory consumer rights.

SECTION 10 – OPTIONAL AND THIRD-PARTY SERVICES

The Havenbrookly website may use or provide access to third-party tools and services relating to:

  • Payments;

  • Shipping;

  • Tracking;

  • Website operation;

  • Customer support;

  • Analytics;

  • Marketing; or

  • Other ecommerce functions.

We do not necessarily control every aspect of an independent third-party service.

Your use of third-party services may also be subject to that provider’s own terms, privacy notices, and policies.

Additional tools or services introduced in the future will remain subject to these Terms unless otherwise stated.

SECTION 11 – THIRD-PARTY LINKS

The Havenbrookly website may contain links to websites, platforms, services, or resources operated by third parties.

We do not control independent third-party websites and cannot guarantee their:

  • Accuracy;

  • Availability;

  • Security;

  • Privacy practices;

  • Products;

  • Services; or

  • Content.

You access external websites at your discretion. Questions or complaints concerning an independent third party should generally be directed to that party.

Nothing in this section excludes responsibility that cannot legally be excluded.

SECTION 12 – USER COMMENTS, REVIEWS AND SUBMISSIONS

If you submit content to Havenbrookly, including:

  • Product reviews;

  • Travel or product photographs;

  • Feedback;

  • Suggestions;

  • Comments;

  • Product-use experiences; or

  • Other submissions,

you confirm that you have the legal right to provide that content.

To the extent permitted by law, you grant Havenbrookly and Huizhou Ruijie Trading Co., Ltd. a non-exclusive, worldwide, royalty-free license to use, reproduce, display, edit, publish, translate, and distribute the submitted content for legitimate purposes such as operating, improving, and promoting Havenbrookly.

You must not submit content that:

  • Is unlawful;

  • Is threatening, abusive, or defamatory;

  • Is fraudulent or materially misleading;

  • Violates intellectual-property rights;

  • Violates privacy or publicity rights;

  • Contains malware;

  • Contains unauthorized advertising; or

  • Constitutes unrelated spam.

We may remove content that materially violates these Terms or applicable law.

SECTION 13 – PERSONAL INFORMATION

Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy.

Personal information may be processed by service providers reasonably necessary to:

  • Operate the online store;

  • Process payments;

  • Fulfill orders;

  • Deliver products;

  • Provide customer support;

  • Prevent fraud;

  • Analyze website performance; or

  • Comply with legal obligations.

Privacy requests may be submitted through the procedures described in our Privacy Policy and Your Privacy Choices page.

Providing a telephone number for checkout, delivery, fraud prevention, or customer support does not by itself constitute consent to receive promotional SMS or text messages.

SECTION 14 – PROHIBITED USES

You may not use the Havenbrookly website or services:

  • For unlawful or fraudulent activity;

  • To violate applicable laws or regulations;

  • To infringe intellectual-property or privacy rights;

  • To harass, threaten, abuse, or unlawfully discriminate;

  • To submit materially false information;

  • To upload malicious software;

  • To collect personal information without authorization;

  • To distribute spam or phishing communications;

  • To manipulate checkout or payment systems;

  • To interfere with website security;

  • To bypass fraud-prevention systems;

  • To place fraudulent orders;

  • To impersonate another person;

  • To conduct unauthorized automated scraping; or

  • To interfere with normal website operation.

We may restrict or terminate access where reasonably necessary in response to a material violation.

SECTION 15 – INTELLECTUAL PROPERTY

The Havenbrookly website and its original content, including the:

  • Havenbrookly name and logo;

  • Product-series names;

  • Product names;

  • Photographs;

  • Graphics;

  • Product illustrations;

  • Icons;

  • Written content;

  • Website layouts; and

  • Design elements

are owned by, licensed to, or otherwise lawfully used by Huizhou Ruijie Trading Co., Ltd. and may be protected by applicable intellectual-property laws.

You may use the website for lawful personal shopping and informational purposes.

Unless permitted by law or authorized in writing, you may not reproduce, republish, sell, distribute, commercially exploit, modify, or systematically copy protected website content.

Third-party intellectual property remains the property of its respective owners.

SECTION 16 – ERRORS, INACCURACIES AND OMISSIONS

The website may occasionally contain errors relating to:

  • Product descriptions;

  • Pricing;

  • Promotional offers;

  • Product availability;

  • Dimensions or specifications;

  • Shipping information;

  • Delivery estimates; or

  • Other store information.

We may correct errors and update information where reasonably necessary and legally permitted.

If a material error affects an order after payment has been collected, we will take reasonable steps to notify the customer and provide an appropriate resolution.

SECTION 17 – DISCLAIMER OF WARRANTIES

We do not guarantee that access to the Havenbrookly website will always be:

  • Uninterrupted;

  • Error-free;

  • Completely secure; or

  • Available at every moment.

To the extent permitted by applicable law, the website and online services are provided on an “as available” basis.

Nothing in these Terms excludes or restricts any warranty, guarantee, product-conformity obligation, product-safety obligation, statutory right, or consumer remedy that cannot legally be excluded.

SECTION 18 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Havenbrookly, Huizhou Ruijie Trading Co., Ltd., and their applicable officers, employees, agents, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website, services, or products where such liability may lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including, where applicable, liability concerning:

  • Fraud or fraudulent misrepresentation;

  • Willful misconduct;

  • Death or personal injury caused by negligence;

  • Mandatory product-safety obligations;

  • Mandatory consumer rights; or

  • Other liability that applicable law does not permit us to exclude.

Any lawful limitation applies only to the maximum extent permitted by law.

SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Huizhou Ruijie Trading Co., Ltd. and its applicable affiliates, personnel, contractors, and service providers against third-party claims arising directly from:

  • Your unlawful use of the website;

  • Your material violation of these Terms;

  • Your infringement of another person’s legal rights; or

  • Fraudulent, malicious, or unauthorized conduct by you.

This provision does not require a consumer to indemnify us for:

  • Our own negligence;

  • Our misconduct;

  • Our breach of contract;

  • Our violation of law; or

  • Liability that cannot lawfully be transferred to the customer.

SECTION 20 – SEVERABILITY, TERMINATION AND ENTIRE AGREEMENT

If a provision of these Terms is found to be unlawful, invalid, or unenforceable, it will be interpreted or limited to the maximum extent permitted by law.

The remaining provisions will continue in effect.

We may suspend or terminate access to the website where a user:

  • Materially violates these Terms;

  • Commits fraud;

  • Engages in unlawful conduct;

  • Threatens website security; or

  • Seriously misuses our services.

Termination does not eliminate rights or obligations arising before termination.

These Terms should be read together with our:

  • Terms of Purchase;

  • Privacy Policy;

  • Shipping Policy;

  • Return and Refund Policy;

  • Your Privacy Choices page; and

  • Other applicable policies displayed on the Havenbrookly website.

Failure to enforce a provision on one occasion does not automatically waive the right to enforce it later.

SECTION 21 – GOVERNING LAW AND CONSUMER RIGHTS

These Terms will be governed by the laws applicable to Huizhou Ruijie Trading Co., Ltd., subject to mandatory consumer-protection rights that may apply in the customer’s place of residence.

A dispute arising from these Terms, the Havenbrookly website, our services, or a purchase made through Havenbrookly may be submitted to a court or other authority having lawful jurisdiction over Huizhou Ruijie Trading Co., Ltd., unless mandatory consumer law requires otherwise.

Nothing in these Terms prevents a customer from relying on mandatory consumer protections available under the laws applicable in the customer’s place of residence where those rights cannot lawfully be waived, restricted, or excluded.

Before beginning formal proceedings, customers are encouraged to contact us so we have a reasonable opportunity to review and attempt to resolve the matter.

SECTION 22 – CHANGES TO THESE TERMS

We may update these Terms when reasonably necessary to reflect changes in:

  • Products;

  • Website features;

  • Store operations;

  • Payment arrangements;

  • Shipping practices;

  • Return procedures;

  • Service providers;

  • Applicable laws; or

  • Regulatory requirements.

When updated, the revised version will be posted with a new Effective Date.

The version in effect when an order was placed will generally continue to govern that purchase unless applicable law requires otherwise.

Where applicable law requires specific notice or consent for a material change, we will provide that notice or obtain consent as required.

SECTION 23 – CONTACT INFORMATION

If you have questions regarding these Terms of Service, please contact us.

Brand: Havenbrookly
COMPANY NAME: Huizhou Ruijie Trading Co., Ltd.
COMPANY ADDRESS: Unit 108, Building 13, Longguang City, No. 88 Southwest Avenue, West Zone, Dayawan, Huizhou
Postal Code: 516083
Email: service@havenbrookly.com
Contact Phone Number: +1 (714) 293-7332
Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time